There are many reasons you may be needing a call recording service. Internal policies may have changed within the company, government regulations may be in effect, or you may be looking to increase the business bottom line.
Poltys CCRecord delivers a non-intrusive call recording solution over trunks and/ or extensions that allows you to record what you need, when you need it.
Key User Benefits
Dispute Resolution – Calls can be found quickly and an extract of the call can be emailed to a client to confirm contract details
Compliance Demonstration – It is quick and easy to show that compliance rules have been followed
Quality Monitoring – Calls can be reviewed to ensure that all clients have been dealt with professionally at all times
Performance Improvement – Recorded calls help staff to develop their telephone and telesales techniques
Conference Facilities – Share conference calls and online meetings with business colleagues
Total Call Recording Solution
CCRecord offers the full range of recording targets:
Extension Side – SIP, IPPT (Panasonic proprietary MGCP), PT (Panasonic proprietary digital), Analog
Trunk Side – SIP, Q.SIG, ISDN PRI, Analog
Centralized Multi-site Recording
CCRecord provides centralized call recording for multi-site PBX deployments. Each remote site is assigned with a separate call recording server, and the calls are managed by a single site using CCView.
Multi-site recording can be carried out at the trunk and/ or extension levels.